We'll lead you through it - Crisis management tips

Crises are serious. Disruptive. Damaging. Therefore, it is extremely important that you have a strategy for crisis management and know what to do at any given moment.

Because let's be honest: It's not a question of IF, but WHEN.

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Free whitepaper

Professionalize your crisis management

Download our free whitepaper and benefit from numerous tips on crisis management on social media.
 
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Before the crisis

Internal guidelines, the development of an early warning system and the careful composition of a crisis team pay off even before a crisis arises. This way you are prepared for all eventualities.

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During the crisis

Monitor all socia media activities (mentions, news, etc.) related to your brand, intervene if necessary and put your crisis plan into action.

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After the crisis

Reflect on how you handled the crisis, how your brand image has changed and how you can optimize your crisis plan. Define measures to prevent further crises.

Crisis management

Best prepared thanks to checklist

Our 13-step crisis plan checklist accompanies you every step of the way in managing crises: from identifying a critical situation to successful aftercare.
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Software

The toolset for successful crisis management

A combination of Talkwalker and dirico allows you to keep an eye on your brand at all times during crises, track down mentions and engage directly in dialog. Pre-plan measures to calm the situation and leave the automatic publishing to the software. 
 

What our customers say

"Coordination between marketing and corporate communications has become much more efficient. Both departments can see at any time which measures are planned by the other department. This saves an enormous amount of time. Community management is also much easier to handle now - especially during on-call hours in the evening and on weekends."

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Social Media. enviaM group JOSEPHINE SÖNNICHSEN & ClLAUDIA ANKE

"dirico enables us to map and coordinate all our social media activities centrally via one platform. Since the whole team has insight into the editorial plan, there is transparency at all times and the individual colleagues can contribute optimally. What we particularly appreciate about dirico is the great customer support, which always responds very quickly and competently to our concerns."

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Social Media Manager. Volksbank eG Schwarzwald Baar Hegau LAURA PFEFFER
Whitepaper download

Download our whitepaper for free

Are you ready for perfect crisis management? With our whitepaper including helpful tips at every stage and a detailed 13-step crisis plan checklist, you are well prepared.

Download now for free